Live Help Tool gives you the tools to increase engagement with your potential customers, providing direct contact with the sales agent, guiding them and increasing their commitment during the sales process.
The direct relationship between the salesperson and the customer using the tools Chat/Vídeo and Co-Browsing,facilitates an increase in sales, reduces dropouts during the purchase process and allows to answer the lead in real time for any aspect of the purchase.
Implementing Live Help Tool is quick and easy in any type of website, requires a little bandwidth, works on all devices (PC, Tablet, Mobile, etc.) and browsers due it requires no installation by the customer.
Given the complicity perceived by the lead at the moment to see your agent through the screen.
Guide them through the sales process avoiding death time and dropouts.
Increase the brand image perceived by your leads.
Reduce time in calls management.
Discover what Live Help Tool can do for your business, if you want to obtain the major benefits of your online presence (diffusion, availability and convenience), and offline world (personal treat, better sales conversion and better average sale by customer). Test Delio and start to sell more and better.
Click2Video adds to the value that provides the immediacy of chat, personalized treatment and the same level of service that your sales agents provide to your clients in an offline environment.
With Click2Video the lead sees the entire time the sales agent, increasing the customer's attention and thus increasing the chances of completing the sale.
The solution is simple and easy to use, and offers a high quality experience that makes it the ideal solution for B2C companies that want to customize their relationship and commitment of their customers in order to obtain higher performance both in the number solution conversion sales, and the average value of each sale.
El Co Browsing allows sales agents to resolve the doubts of the leads faster, retain more customers in the sales funnel and therefore increase sales. With Co-Browsing sales agents and customers share a browser window, so that, the sales agent can guide the customer at all time making a joint navigation and even interacting with the web in real time.
The confidentiality of customer data is guaranteed as the sales agent can only see the active window that is running the co-browsing, unable to access the rest of the information (programs, open windows in browsers, other applications, etc.). Furthermore, this can leave the connection at any time.
El Co Browsing includes different functions that the agent can activate individually or jointly during the sales process, according to real-time interaction with the lead, or depending on the business rules of the company.
1) Shared fulfilled forms.
3) Dual Cursors.
4) Shared selected area.
The contact begins with Hot Lead, an immediate contact process that begins when the lead requests an immediate call Call Me Now or dials the number that appears on your website. In this case, Live Help Tool is able to identify the lead from the number dialed through Ring Pool , and transfer all the information to Tracking System
Live Help Tool benefits from powerful tracking module that Delio provided, so that the salesperson can know the time and the page where the lead decided to contact, time and visits, interests through page views, contain downloaded etc.
Once contact is established, the agent using video / chat or co-browsing will take the necessary steps to guide clients through the process of selling tools.